As it happens to most of us, we tend to drive to fast from time to time and pick up some traffic fines that needs to be paid. In the past there was a site www.payfines.co.za which worked just great and one could easity pay one’s files.
During November 2011 I got 2 fines on the same day (be carefull when you in Stellenbosch) and I tend to let it lie till the second notice before I pay the fines. Why should I give my hard earned money to somebody else if I can hang onto it.
During March when I wanted to pay my fines, www.payfines,co.za did not exist anymore and was redirected to www.paycity.co.za.The first issue I had was that I had to re-register since my payfines.co.za registration did not work anymore. I did the register part and had to email some documentation to get activated which was done and a couple of days later my access was given.
When one sign’s into the site the following screen is presented:
When you select the “View and pay your traffic fines” (marked in red above), the correct list of outstanding fines are listed to be paid:
Selecting what fines to pay and clicking the PAY NOW button works as should be. One is presented with the input fields to make your payment via Credit Card as expected.
After entering all the Credit Card details and click the PAY NOW button, everting just fails:
Clicking OK removes the Dialog box but the site just hangs and the only way to recover is to close the site totally.
This has now been going on for more than 2 weeks. I contacted PayCity.co.za vie email, telephone and even twitter but have not received a satisfactory response at all. I did get a response via Twitter
As can be seen, this was more than 3 days ago and the PayCity.co.za system is still not working. I am glad I do not depend on the system to buy electricity or some critical service since the service and quality of their site is pathetic. Payment integration services are not difficult to do and if they do not know how then I highly recommend that they get somebody that can sort their problems out.
The irony is that in the latest TygerBurger (dated 4 April 2012), PayCity GM Jean-Claude Allegrucci claims how much money people can save by using their service. Mr Allergrucci, before making claims like that, please ensure that your site is working like advertised and provide a decend and acceptable service if something goes wrong.
Off to go pay my fines the manual way at some counter or if you aware of another online service which will allow me to successfully pay my Stellenbosch fines, then please let me know in the commenst.
I want to pay for my traffic fines but the instructions says the line is out of order. please alert me when the systems functioning at the above-mentioned e-mail address.